TWOOAK Mobile Rewards Programme Terms and Conditions

The TWOOAK (SGP) Rewards Programme, including the collection, accumulation, redemption and use of loyalty points, is available only at participating TWOOAK optical stores located in Singapore.

MOBILE APPLICATION TERMS OF USE

Last Revised: 3 August 2026

BY DOWNLOADING, INSTALLING OR USING THE TWOOAK MOBILE APPLICATION ("TWOOAK™"), THE USER ACKNOWLEDGES AND AGREES TO BE BOUND BY THESE TERMS OF USE ("TERMS"), AS MAY BE AMENDED BY WDNS PTE. LTD. ("TWOOAK") FROM TIME TO TIME. THESE TERMS CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN TWOOAK AND THE USER GOVERNING ACCESS TO AND USE OF THE APPLICATION. IF THE USER DOES NOT AGREE TO THESE TERMS, THE USER MUST IMMEDIATELY UNINSTALL AND CEASE USING THE APPLICATION.

1. Eligibility

If the User is under eighteen (18) years of age, the User should review these Terms together with the User's parent or legal guardian to ensure that both the User and the User's parent or legal guardian understand and accept these Terms.

2. Apple and Google Terms; TWOOAK Policies

These Terms supplement and incorporate the following:

(a) where the Application is distributed through Apple Inc.'s platform, Apple's Terms and Conditions, including the Licensed Application End User License Agreement contained therein ("Apple Terms");

(b) where the Application is distributed through Google Play, the Google Play Terms of Service ("Google Terms"); and

(c) all other applicable TWOOAK policies, including the Terms of Use and Privacy Policies available on TWOOAK Mobile App ("TWOOAK Policies").

Where any provision of the Apple Terms, Google Terms or any applicable TWOOAK Policy conflicts with these Terms, these Terms shall prevail to the extent that such provisions relate to the Application.

3. User Licence

Subject to these Terms, TWOOAK grants the User a personal, non-exclusive, non-transferable, limited and revocable licence to use the Application solely for personal and non-commercial purposes on an Apple iPhone or Android device owned or controlled by the User and as permitted under the applicable Apple Terms or Google Terms. Any use of the Application in any manner not expressly authorised by these Terms, including resale, transfer, sublicensing, modification, reproduction or distribution of the Application is prohibited. This licence also applies to all updates, upgrades, supplements or replacements of the Application unless separate licence terms accompany such updates, in which case those separate terms shall govern.

4. Privacy Notice and Consent

Subject to the User's consent where required by applicable law, TWOOAK may collect, use and process the following Personal Information including but not limited to :

Name
Mobile Number
Email Address;
Transaction history
Survey responses
Reviews; and
Purchase information relating to participating merchants.

(collectively, the "Personal Information").

TWOOAK may collect, use and process the Personal Information for the following purposes:

(a) creating, maintaining and administering the User's TWOOAK account;

(b) conducting marketing, market research, consumer research and data analytics;

(d) administering the TWOOAK Singapore Rewards Programme, including the earning and redemption of loyalty points;

(e) providing programme-related, customer support and administrative services;

(f) improving customer experience, products and services; and

(g) carrying out any other purpose described in the TWOOAK Privacy Policy.

TWOOAK shall process Personal Information in accordance with its Privacy Policy.

The User may withdraw consent at any time where permitted by applicable law.

Where the User does not provide the requested Personal Information, TWOOAK may be unable to establish or administer the User's account or permit participation in the Rewards Programme.

By installing or using the Application, the User expressly consents to TWOOAK collecting, using and processing the User's Personal Information for the purposes described in these Terms and the Privacy Policy, to the extent consent is required by applicable law.

5. User Information

The User acknowledges and agrees that the User is solely responsible for maintaining the confidentiality and security of the User's username, password and account credentials. The User shall be solely responsible for all activities conducted through the User's account. The User shall notify TWOOAK immediately by email at hello@twooak.com upon becoming aware of or reasonably suspecting any unauthorised access to, disclosure of, loss of or use of the User's Personal Information or TWOOAK account.

To the maximum extent permitted by applicable law, TWOOAK shall not be liable for any loss arising from:

the theft or loss of Personal Information;
unauthorised access to the User's Device;
fraudulent use of the User's account; or
unauthorized transactions involving the User's account.

6. Acceptable Use

The User shall use the Application solely for its intended purposes and in accordance with these Terms and all applicable TWOOAK Policies.

The User shall not use the Application or any Content in any manner that:

(a) harasses, threatens, abuses, stalks, intimidates or otherwise infringes the rights of any person;

(b) is unlawful, fraudulent, deceptive or misleading;

(d) uses or deploys automated software, including robots, spiders, scrapers, crawlers or offline readers, except where expressly authorised by TWOOAK;

(e) introduces viruses, malware or other harmful code designed to interfere with or disrupt the operation of the Application or any related systems;

(f) attempts to gain unauthorised access to any TWOOAK network, server, database or account;

(g) encourages or facilitates criminal conduct or conduct giving rise to civil liability;

(h) breaches these Terms or any applicable law;

(i) damages, disables, overburdens or impairs the operation of the Application or TWOOAK's systems; or

(j) violates any applicable third-party terms or conditions.

TWOOAK may, at its sole discretion and without prior notice, suspend, restrict or terminate the User's access to the Application or revoke the User Licence where TWOOAK reasonably believes that the User has breached these Terms or any applicable TWOOAK Policy. Any failure or delay by TWOOAK to exercise any right or remedy shall not constitute a waiver of that right or remedy.

7. Prescription Information Displayed

Prescription information displayed within the Application is provided solely for the User's convenience. Such information is not intended to replace professional advice, diagnosis or recommendations provided by a qualified optometrist, ophthalmologist or other eye care professional. The User is solely responsible for ensuring that any prescription remains valid, accurate and suitable before purchasing, ordering or using any optical products or services. TWOOAK accepts no responsibility for any loss, injury or damage arising from the User's reliance on prescription information displayed within the Application.

8. Indemnification

The User agrees, upon TWOOAK's request, to defend, indemnify and hold harmless TWOOAK, its parent companies, subsidiaries, affiliates, directors, officers, employees, contractors, agents, licensors and service providers from and against any and all claims, actions, proceedings, damages, liabilities, losses, penalties, fines, costs and expenses (including reasonable legal fees) arising out of or relating to:

(a) the User's access to or use of the Application;

(b) the User's misuse of the Application;

(d) any infringement by the User of the rights of any third party; or

(e) any unlawful or negligent act or omission of the User.

9. Retention of Order History and Transaction Records

Notwithstanding the deletion of the User's account, removal of the Application or any request for deletion, TWOOAK may retain records relating to:

orders;
purchases;
invoices;
payments;
refunds;
transaction history;
communications;
loyalty programme activity; and
other account-related records,

for as long as TWOOAK reasonably determines necessary for:

(a) compliance with applicable laws and regulations;

(b) accounting and taxation obligations;

(d) dispute resolution;

(e) audit purposes;

(f) enforcement of these Terms;

(g) establishment, exercise or defence of legal claims; or

(h) any other legitimate business purpose permitted by applicable law.

Such retention may extend beyond six (6) years where permitted or required by applicable law. TWOOAK may also retain such information within archived, backup systems

10. Survival of Records After Account Deletion

Deletion of the User's account or removal of the Application shall not require TWOOAK to delete historical transaction records, purchase records or other information where retention is permitted or required by applicable law or is reasonably necessary for legal, operational, accounting, taxation, fraud prevention, security or business continuity purposes. TWOOAK reserves the right to retain, archive, process and use such records for as long as required.

11. No Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE APPLICATION IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

TWOOAK DISCLAIMS ALL WARRANTIES, REPRESENTATIONS AND CONDITIONS, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF:

SATISFACTORY QUALITY;
FITNESS FOR A PARTICULAR PURPOSE;
NON-INFRINGEMENT;
ACCURACY;
RELIABILITY;
SECURITY; AND
UNINTERRUPTED OR ERROR-FREE OPERATION.

TWOOAK DOES NOT WARRANT THAT:

(a) THE APPLICATION WILL OPERATE WITHOUT INTERRUPTION OR ERROR;

(b) DEFECTS WILL BE CORRECTED;

(d) THE APPLICATION WILL BE COMPATIBLE WITH EVERY DEVICE OR OPERATING SYSTEM; OR

(e) PERSONAL INFORMATION TRANSMITTED THROUGH THE APPLICATION WILL ALWAYS BE TRANSMITTED OR STORED SECURELY OR WITHOUT INTERRUPTION.

THE USER ACCESSES AND USES THE APPLICATION ENTIRELY AT THE USER'S OWN RISK.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TWOOAK, ITS PARENT COMPANIES, SUBSIDIARIES, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS AND LICENSORS SHALL NOT BE LIABLE FOR ANY:

DIRECT;
INDIRECT;
INCIDENTAL;
SPECIAL;
CONSEQUENTIAL;
EXEMPLARY; OR
PUNITIVE DAMAGES,

INCLUDING DAMAGES ARISING FROM:

(a) LOSS OF PROFITS;

(b) LOSS OF BUSINESS;

(d) LOSS OF GOODWILL;

(e) LOSS, THEFT OR CORRUPTION OF DATA OR PERSONAL INFORMATION;

(f) DEVICE FAILURE;

(g) INABILITY TO ACCESS OR USE THE APPLICATION; OR

(h) ANY OTHER COMMERCIAL OR ECONOMIC LOSS,

WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, EVEN IF TWOOAK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE USER'S SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE APPLICATION SHALL BE TO CEASE USING THE APPLICATION.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF TWOOAK ARISING OUT OF OR IN CONNECTION WITH THE APPLICATION SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY THE USER TO TWOOAK FOR ACCESS TO OR USE OF THE APPLICATION DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13. Intellectual Property

WDNS PTE LTD, TWOOAK, the TWOOAK logo and all associated names, trade names, trademarks, service marks, graphics, logos and branding used in connection with the Application ("TWOOAK Marks") are owned by or licensed to TWOOAK. All other trademarks, logos, service marks and trade names displayed within the Application remain the property of their respective owners ("Third Party Marks"). Nothing contained in these Terms grants the User any ownership rights or licence to use any TWOOAK Marks or Third Party Marks except as expressly permitted by these Terms. The Application, including all Content, software, source code, text, graphics, images, databases, interfaces and other intellectual property, is protected by copyright, trademark, patent, trade secret and other intellectual property laws and international treaties. The User shall not reproduce, modify, distribute, reverse engineer, decompile, disassemble, publish or otherwise exploit any portion of the Application except as expressly permitted by applicable law or by prior written consent from TWOOAK.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law principles. The User irrevocably submits to the exclusive jurisdiction of the courts of Singapore in respect of any dispute, claim or proceeding arising out of or in connection with these Terms or the use of the Application.

15. Third-Party Beneficiaries

Apple Inc. and its subsidiaries are intended third-party beneficiaries of these Terms. Upon the User's acceptance of these Terms, Apple Inc. shall have the right to enforce these Terms against the User as a third-party beneficiary to the extent permitted by applicable law. Except as expressly stated above, no other person shall have any rights under these Terms as a third-party beneficiary.

16. Changes to the Terms

TWOOAK reserves the right, at any time and in its sole discretion, to amend, modify, replace or update these Terms or any TWOOAK Policy by publishing the revised Terms on the TWOOAK website, within the Application or through any other communication channel considered appropriate by TWOOAK. The User's continued access to or use of the Application after such amendments become effective constitutes the User's acceptance of the revised Terms.

17. Severability

If any provision of these Terms is determined by a court or other competent authority to be unlawful, invalid or unenforceable, that provision shall be severed from these Terms to the minimum extent necessary. The validity and enforceability of the remaining provisions shall not be affected.

18. Contact TWOOAK

Any questions, complaints, requests or claims relating to the Application or these Terms should be directed to TWOOAK through the contact details published on the TWOOAK website or within the Application.

19. TWOOAK Rewards Programme

The TWOOAK Rewards Programme ("Programme") is a loyalty programme operated by TWOOAK under which eligible Members may accumulate and redeem loyalty points in accordance with these Terms and any applicable programme rules published by TWOOAK from time to time. Participation in the Programme is voluntary and is subject to these Terms.

TWOOAK reserves the right to determine eligibility for participation in the Programme and may refuse, suspend or terminate participation where permitted under these Terms or applicable law.

20. Membership

Upon successful enrolment in the Programme, the User shall become a Member and may be entitled to the benefits applicable to the Member's membership tier.

Member

A Member shall be entitled to:

earn twelve (12) loyalty points for every Singapore Dollar One (SGD1.00) of eligible net spending at participating merchants; and
participate in promotions and offers made available to Members from time to time.

VIP Member

A Member may qualify for VIP Membership upon satisfying the eligibility requirements determined by TWOOAK.

Unless otherwise notified by TWOOAK, eligibility for VIP Membership requires the Member to accumulate:

at least six thousand (6,000) loyalty points; and
a minimum eligible net spend of Singapore Dollars Five Hundred (SGD500) within the applicable qualification period.

Upon qualification, the Member shall be upgraded to VIP Member.

VIP Member Benefits

A VIP Member shall be entitled to:

earn fifteen (15) loyalty points for every Singapore Dollar One (SGD1.00) of eligible net spending;

TWOOAK reserves the right to amend or withdraw any VIP benefit at any time in accordance with these Terms.

21. Loyalty Points

Loyalty points:

have no cash value;
are personal to the Member;
are non-transferable;
may not be assigned, pledged or sold; and
may only be redeemed in accordance with these Terms.

Unless otherwise stated, unused loyalty points shall expire twelve (12) months from the date on which the points were issued. Expired loyalty points shall automatically lapse and shall not be reinstated unless otherwise determined by TWOOAK in its sole discretion.

22. Points Accumulation and Redemption

Subject to these Terms:

a Member may earn a maximum of twenty thousand (20,000) loyalty points in a single transaction;
vouchers redeemed using loyalty points shall expire thirty (30) days after the date of redemption unless otherwise stated; and
a Member may redeem a maximum of eighty thousand (80,000) loyalty points during each calendar year.

TWOOAK reserves the right to reject, reverse or adjust any points transaction where TWOOAK reasonably determines that:

the transaction was processed in error;
the transaction is fraudulent;
the transaction has been reversed or refunded;
the transaction does not qualify under the Programme; or
adjustment is otherwise necessary to preserve the integrity of the Programme.

23. VIP Membership Retention

A VIP Member must accumulate a minimum eligible net spend of Singapore Dollars Two Hundred and Fifty (SGD250) within six (6) months from the date of the Member's VIP upgrade in order to retain VIP Membership.

Where the required minimum spend is not achieved before the end of the retention period, the Member's VIP Membership shall automatically be downgraded to Standard Membership without further notice.

24. VIP Membership Reinstatement

A Member whose VIP Membership has been downgraded may qualify for reinstatement by accumulating a minimum eligible net spend of Singapore Dollars Two Hundred and Fifty (SGD250) within six (6) months following expiry of the applicable VIP retention period.

Upon satisfying the reinstatement requirements, the Member's VIP Membership shall be restored together with the benefits applicable to VIP Members.

Where the reinstatement requirements are not satisfied within the applicable reinstatement period, the Member shall remain a Standard Member and the reinstatement opportunity shall lapse.

25. Points Adjustment Following Downgrade

Upon downgrade from VIP Membership:

the Member's available loyalty points balance may be adjusted to a maximum of three thousand (3,000) points; and
where the Member does not successfully reinstate VIP Membership within the applicable reinstatement period, any remaining loyalty points may be forfeited and the Member's loyalty points balance may be reset to zero (0).

TWOOAK reserves the right to verify all qualifying purchases and determine, in its sole discretion, whether any transaction qualifies towards VIP qualification, retention or reinstatement.

26. Changes to the Rewards Programme

TWOOAK reserves the right, at any time and in its sole discretion, to modify, suspend, replace or discontinue any aspect of the Programme, including but not limited to:

(a) the rate at which loyalty points are earned;

(b) the number of loyalty points required for redemption;

(d) redemption limits;

(e) loyalty point validity and expiry periods;

(f) membership tiers;

(g) eligibility requirements;

(h) retention and reinstatement criteria;

(i) rewards;

(j) vouchers;

(k) promotions;

(l) participating merchants; and

(m) any other feature or condition relating to the Programme.

Where reasonably practicable, TWOOAK shall provide advance notice of material changes through the Application, the TWOOAK website, electronic mail, push notifications or any other communication channel selected by TWOOAK.

A Member's continued participation in the Programme after such changes become effective constitutes acceptance of the revised Programme terms.

27. Fraud, Misuse and Account Suspension

TWOOAK is committed to maintaining the integrity of the Programme.

TWOOAK reserves the right, in its sole discretion, to investigate any activity that TWOOAK reasonably believes may involve:

fraud;
abuse;
misuse;
dishonesty;
unlawful conduct; or
breach of these Terms.

Without limiting any other rights available under these Terms or applicable law, TWOOAK may suspend, restrict or terminate a User's account, Programme membership, rewards or access to the Application where TWOOAK reasonably determines that the User has:

(a) engaged in fraudulent, dishonest or unlawful conduct;

(b) manipulated or attempted to manipulate the Programme or any promotional campaign;

(c) manipulated, duplicated, forged or improperly used QR codes, vouchers, redemption codes, barcodes or verification mechanisms;

(d) submitted duplicate, false or fraudulent redemption requests;

(e) attempted to circumvent fraud prevention, security or transaction controls;

(f) provided false, misleading or inaccurate information;

(g) attempted to gain unauthorised access to the Application or another User's account;

(h) used automated software, bots, scripts or similar technologies to interfere with the normal operation of the Application; or

(i) otherwise breached these Terms or any applicable law.

Where TWOOAK determines that loyalty points, rewards or vouchers have been obtained through fraud, misuse or unauthorised activity, TWOOAK may cancel, reverse or permanently remove such benefits without compensation.

Nothing contained in this clause limits any other rights or remedies available to TWOOAK.

28. Voucher Terms and Conditions

Unless otherwise expressly stated, all vouchers issued under the Programme are subject to the following conditions:

(a) vouchers are non-transferable and non-refundable;

(b) vouchers may not be sold, exchanged, assigned or otherwise transferred;

(d) vouchers expire on the date specified within the Application or on the voucher itself;

(e) expired vouchers shall automatically become invalid and shall not be reinstated unless otherwise determined by TWOOAK;

(f) vouchers may only be redeemed at participating merchants and may be subject to minimum spend requirements, eligible products, promotional conditions or other restrictions;

(g) voucher stacking or combination shall only be permitted where expressly authorised by TWOOAK;

(h) TWOOAK may refuse, suspend, revoke or cancel any voucher obtained through fraud, misuse, technical error or breach of these Terms; and

(i) cancelled, revoked or expired vouchers shall not be replaced or converted into loyalty points unless TWOOAK determines otherwise in its sole discretion.

TWOOAK reserves the right to amend, suspend or discontinue any voucher programme, redemption campaign or promotional offer at any time.

29. Participating Merchants

The Programme operates through participating merchants approved by TWOOAK.

Participating merchants, store locations, available products, services, promotions and redemption opportunities may change from time to time without prior notice.

TWOOAK does not guarantee:

the continued participation of any merchant;
the availability of any product or service;
the availability of any promotion or reward at all merchants; or
that any participating merchant will continue to honour the Programme indefinitely.

Rewards, vouchers and promotional offers may differ between participating merchants and may be subject to additional terms and conditions imposed by the participating merchant.

To the maximum extent permitted by applicable law, TWOOAK shall not be liable for any loss, inconvenience, disappointment or expense arising from:

the withdrawal of a participating merchant;
closure of a participating location;
suspension of participation;
changes to available products or services; or
refusal by a participating merchant to honour a promotion where such refusal is permitted under the applicable promotional terms.