Shipping policy

Orders are processed from Monday to Friday and will be delivered to you within 5-7 business days. 

Please note: Business Days are Monday to Friday. We do not ship orders on weekends.

If there are any public holidays in-between the delivery period, your delivery may be delayed. Processing and shipping of orders will happen on the next business day. 

Packing Time

Please allow an additional 1-2 business days for packing time (this is not included in the delivery period mentioned above).

Cancellation 

Requests to cancel or amend orders can only be processed before 11AM SGT, Once order has been processed, it will not be possible to cancel or amend the orders.  

Please submit a request via email and indicate the email address registered with us.

Please be aware that you are responsible for any local regulations, customs procedures and duties associated with personally importing contact lenses (Terms & Conditions →). Including that personal imports are permitted for amounts not exceeding three months’ supply. Please review Singapore customs and Health Sciences Authority’s websites for latest information.

International Delivery

We're so thankful for your support from all over the world and we're happy to ship worldwide! Our international shipments are handled by international logistics partners. Please email us at hello@twooak.com for latest delivery pricing and expected delivery timelines .